Muffin Break - Medway

I went to Muffin Break with my friends today for a late lunch, but was disappointed with the service. They overcharged me and the food was subpar. The slice of cake I ordered was dry and tasted bad. I also ordered a milkshake for £3.50, but was charged £3.90 for a frappe and an extra 30p for cream, even though the menu said it came with cream. When I asked a staff member about this, they claimed the manager had raised prices due to COVID, which I knew was not true because I had eaten there the day before without extra charges. The customer service was rude, and I will not be returning.

I went to this restaurant for lunch with a friend. We ordered cheese and onion toasties, a tea, and a chocolate shake. The food took a long time to arrive and there was confusion with our order number. The toasted sandwiches were lacking in filling and did not look appetizing. I returned mine and the refund took a long time to process. This restaurant used to be good for lunch with delicious sandwiches and cake, but the current staff does not seem up to par. I gave it 2 stars only because the chocolate shake was good. I would recommend going to Latinos instead. Don't waste your time or money here.

I ordered a medium caramel latte, a chocolate caramel frappe, and two warmed up fudge brownie slices with cream. Instead, I was given a small latte and a latte frappe. I sent it back and eventually received the correct order, but the fudge brownies arrived five minutes later, cold and without any cream. The service was terrible and I will not be returning to this restaurant.

Took forever to give the food and muffin was dry! They forgot to give my panini and I had to remind the lady to give it. They then saw that half of the panini contents had spilt into the toaster so had to make a new one!

Have been here several times. The latte coffee is delicious also the bacon roll. A bit too pricey tho'