Hamilton's - Marietta

Had read some good reviews about this hotel. Pictures looked good and the decor was very pleasant. Big let down was the food offering and bar service. Wait staff didn’t understand the menu, and could not explain why Mac and Cheese was not classed as vegetarian. Bar had ONE bottle of Sam Adams and the cider was flat. $26 for what was claimed to be Tempura battered Fish and Chips. but was actually pre cooked and frozen pieces of triangular nondescript and tasteless fish.

Front desk crew were great as were bar tenders. Hallway noise between 11:30-1:00 AM like being at a football stadium. I’m not going to consider this property. Bed hard except for the troughs where foundation over used. Clean but infrastructure old and tired

We were staying at the Hilton for daughters wedding along with 35 other guests to wedding. Staff was rude at check in and stated early check in fee was $75. Staff were bringing in fast food but stopping guests in lobby informing we could not bring in food. Check out would be an email receipt, that never arrived. Received notice from our bank of extra $120.05 charge and have no idea for what. Room was musty smelling, Wi-Fi did not work. We were there 4 nights and wish we had made reservations elsewhere. We’re told if we checked out early there would be no refund

This was the worst meal I've ever had at any restaurant anywhere not only that but we weren't told that they didn't accept credit cards because their machine was down until after we were brought the check and told we could eat their charge it to our room or pay cash we weren't staying at the hotel and didn't have cash and had we known ahead of time we would have gone elsewhere. They brought us out what appeared to be frozen food reheated in a microwave Versus a $26 fish-and-chips that would have been a handbattered selection in any other restaurant but was clearly from the frozen food section of Walmart as well as the unseasoned hamburgers that were served and the fries appeared to have been double fried somehow or reheated. Then as if that were enough We were told it was our responsibility to figure out To which I replied it was his responsibility to let a customer know if they would need to make accommodations to pay in a specific way . Over all poorly trained staff with no Manners are etiquette sub par in every capacity and definitely not what we expected from helton. We will never be back Highly recommend if he want a dining experience that's worth what they're charging at the Hilton in the pub my suggestion is to go anywhere else. It's sad because I'm a HiltonHonors member And I've had many fine experiences in Hilton Hotels including the lovely breakfast restaurant in this hotel at the Marietta convention center in Marietta Georgia. So disappointed.

All staff was wonderful—except for the person at the hotel I originally spoke to by phone who was rude, disrespectful and condescending. I discussed this with the general manager in person but got no feedback. The Hyatt I stayed in last time includes breakfast. Something to consider for your hotel. The bed was extremely comfortable. The room very clean. And I loved the water with lemon in the lobby.