Culver’s - Lyons

I like Culver's, but yesterday I went through the drive and placed a simply order:1 small strawberry sundae(Extra whip cream and no nuts)1 banana split vanilla increase(Extra whip cream and NO STRAWBERRY)Picked up at window they hand me the strawberry sundae and a bag. Since we were eating in the parking lot to eat. The bag had the banana split with a lid on it. Needless to say it was smashed and looked like it sat under a heat lamp. The whip cream and ice cream was melted and it had strawberry in it. And the banana was brownWent into the Culver's and asked for a manager. A nice young woman explained that they normally don't put a lid on the split but since it was drive thru the put on a lid and put it in a bag. I asked her to look at it and she handed me coupons for a free cup of ice cream. Really?? I said thank you but you need to replace the split because it's ruined. She did replace it.Again I like Culver's, maybe it's just the location.

They have some of the kindest employees at this branch.

Their burgers are out of this world very juicy and tasty and very flavorful I love their burgers

Updated review 4/16/2024:My previous review was a 1 star review based on unprofessional management. So far since then I haven 't seen much hostility toward the employees unless it 's from impatient customers who struggle to comprehend that they 're not the only people waiting.Anyways, I 've received exceptional service lately. Mainly from a very kind tall man with a beard and slightly longer hair. I wish I would 've asked for his name.There 's also another taller man who has a little stubble and glasses, he always greets me and calls me sir, which is cool because I 'm actually transgender and I get a confidence boost each time I see him. Thank you. : The food has improved as well, and their speed is top notch. I will admit Friday night was very busy BUT the employees handled it very well and professionally.Thank you for your hard work, guys. Anyone who says fast food isn 't hard work is SO wrong. It 's a very stressful environment and it 's clear you have amazing employees who work extremely hard to keep the quality high and the wait time low. :

As burgers were excellent.Tried the mushroom and Swiss instead of my standard double Butterburger excellent. However, always get the family size.Onion Rings I have leftovers. Last trip, they shorted the amount of onion rings . This trip, they did it again, AND the rings were overcooked.!!!!!