Desperados - London

Delicious and unforgettable. the it area is of a reasonable size, decorated with traditional Mexican style objects. the personal is friendly and it has a good atmosphere. eating is delicious and serves a good selection of Mexican to suit everyone. I would recommend a good family meal.

Tried to call restaurant 6 times until they answered to let them know I’m gluten free as deliveroo didn’t give me an option to leave a note and the food had already been picked up... think it’s unacceptable that I had to call 6 times before someone picked up as the phone just kept on ringing appalled by the service and no apology was given

We booked a table in advance for 7.30 in the evening. In the afternoon of the day of the reservation they called to check that we were still going and I confirmed that we were. We arrived at 7.25 and were told that they were sorry but there was a system error and there was no table for us! They must have known this when they checked in the afternoon. I am fuming, we had paid for a cab and at the very least they could have phoned and told me there would be no table not let me travel there. As we walked away we heard the same had happened to two other parties. It was not an accident, clearly it was a way to maximise profits on the last day before lockdown regardless of whether you had booked or not. I have been a regular since they opened but this is the second time I have been let down by this restaurant and I will definitely no go back again. Avoid.

Lovely meal and helpful staff, drinks were also amazing, there is a lovely outdoor area as well, prices reasonable.

Went here for the first time last night and had chicken enchiladas and my OH had beef burritos. After approximately 5 mins we had a small plate of food and a side of pale rice with salad arrive at the table. As it was so soon after ordering and due to the portion size, I assumed it was an appetiser courtesy of the chef. But no no no, this was actually my enchilada!! One small wrap that is only worthy in a Sainsburys meal deal with microwave splash marks on the side of the plate! It was piping hot on the edges and just about warm in the middle. It was tasty though and I did eat it as I was starving but I was expecting at least 2 as it costs £15 (I think). My OH sent his back as it was stone cold and before you can say desperado, another one arrived on the table as a replacement. Obviously microwaved again! When the bill arrived, I complained and they took off the service charge which I wasn’t going to pay anyway! They took the bill back and made one meal half price but I still wasn’t satisfied so they reluctantly made my meal half price too. But it was like getting blood out a stone and I wasn’t prepared to back down when I had a sub standard dinner! The waiters were nice to start with but once I complained all I got was attitude which wasn’t well received! They were not wearing masks or visors though! Also I was hoping for Mexican music playing instead of rap and RNB/hip hop! Plus points .... good sangria and sneeze screens in between tables.