Bistro Aix - London

EDIT: You can see below management's rubbish response to myself and my father's TWO individual (not three reviews. I quietly spoke to the member of staff who told me they were the manager on the evening we were there and he did absolutely nothing to fix the issues. This is why I have posted a public review and not directly messaged. Even still no use trying to pass blame back the the customer! Unfortunately the experience was very disappointing. Service was lacking with each person's food being brought out several minutes apart for each and every course, no one came to ask how the food was for any course, side dishes were forgotten and cutlery brought over cupped in the waiters hands (very unhygienic and no class . The food was mostly bland and several dishes were missing elements the menu had listed, however the table next to us seemed to get some of the missing elements on the exact same dishes showing it was not a case of low stock but of sloppiness and no consistency. When pointing out these things we received a half hearted apology and had to actually request that they rectify it by taking the incorrect/incomplete items off of the bill no goodwill gesture offered off their own back. Hopefully they were just having a bad day, but as a fellow hospitality worker, it seems you all have a lot to learn.

Poor service, 4 people in our group, but we had to wait for everyone to be served for every course. Side orders were forgotten. Noticed later in the meal that others were getting what was on the menu, whilst our meals had items missing!

Well made traditional French food in a cosy, intimate environment. It's not choice for vegetarians, but otherwise it is. A few nice puddings, and it has a good wine selection too.

Lovely venue with friendly staff. Food is mediocre but decent for the area. Would definitely recommend for the atmosphere but would temper culinary expectations.

Excellent food but the evening was spoiled because instead of bringing the Carafe of White Vermentino that we ordered a very expensive £60 bottle was brought to us. The waiter insisted that this was what we had ordered even though the wine was not even white but orange. This bottle was eventually replaced by another £40 bottle of white Vermentino which we accepted. When the bill arrived we had been charged for both bottles with a discount on the first that we had sent back. After much wrangling and telephone conversation between the waiter and the manager we declined to pay for any part of the orange wine or the service charge I spoke with the manager the next day who didn't accept any responsibility for what had happened basically saying that the waiter's version of events differed and that she wasn't there so could not comment. She eventually conceded that the waiter's one fault was that he could be slightly inattentive and she admitted that the orange Vermentino should not have been listed under white wine. She also admitted that she had not authorised the charge made on the returned bottle. After asking me to repeat my version of events four times and saying she couldn't understand it she finally said that she was sorry we hadn't enjoyed the evening. We won't be returning and I would recommend anyone going there to check both the wine brought to them and their bill carefully