Steak 'n Shake - Litchfield

The fryer was out of order, and they only offered burgers. Service was for dine-in. Atmosphere rating: 5.

**Service**: Takeout **Meal Type**: Dinner **Price per Person**: $1–10 **Food Rating**: 4/5 **Service Rating**: 4/5 **Atmosphere Rating**: 4/5 **Recommended Dishes**: - Double Cheeseburger and Side Salad - Frisco Melt - Single Steakburger with Cheese Combo - Original Double Steakburger with Cheese and Fries - Fries **Parking**: Plenty of space available **Parking Options**: Free parking lot

Be cautious when dining at the Steak and Shake in Litchfield, Illinois. I found a strand of human hair in my burger today.

Steak and Shake as a brand has seen better days, with many locations being in poor condition and the food not particularly noteworthy. However, this specific location stands out as a prime example of what the franchise could achieve in this market. It’s clean, the staff is friendly, and most importantly, the food is quite good. I ordered the chili five-way, and the pasta was cooked to perfection—unlike many other locations where it's often overcooked. The burgers also arrived promptly and tasted great. While the onions and pickles were cut a bit oddly, they were fresh. I wish this franchisee the best of luck, though the location itself isn't ideal—it's tucked behind a truck stop, and unfortunately, truckers don’t have the disposable income they once did. Nonetheless, thank you for a pleasant experience!

This place I will say is very clean.. However the people working in it aren't very sanitary not washing hands between glove changes not changing gloves period... NO FOOD HANDLING LICENSE wish they at least send someone to properly check... Crew members sitting in the dining room watching their cellular/wireless devices for a solid hour and a half from what I've personally seen before getting up and helping or checking on other staff.. An older gentleman approached me at the front desk calling me his bro while asking me about my morning not even in uniform remind you I'm a 60 year old women not his bro...mean while before all this while waiting him and another Manger was talking very unappealing about another coworker loud enough Everyone in the back was able to listen in and make a very discriminating opinion... clean is good but not when the staff are useless... I will honestly say today 9-17-23 not only the service but my food sucked it was a old grease bun rock hard on the bottom I watched them use a old patty off the edge of the grill for my sandwich not to mention my frys must have been sitting for 10-15 mins as well they pretty much felt like moosh do better steak n shake.... if I had a real option I'd give 0 stars very poor management... Food: 5 Service: 2 Atmosphere: 1