Chipotle Mexican Grill - LEDGEWOOD

I decided to swing by Chipotle for a quick meal and parked in the lot when I arrived. I was eager to try their new plant-based chorizo, so I placed an online order, which was ready when I got there. I also ordered for my clients, but unfortunately, none of the meals were labeled, so I had to sift through them to identify which was which, and the staff wasn't much help. However, when I finally tried the plant-based chorizo bowl, I found it to be quite good. Sadly, the overall experience left a lot to be desired.

The restaurant was quite messy, with overflowing garbage near the napkin area. I ordered a kids' "build your own" meal, but I received a bowl with less food than I expected for children! Additionally, the Diet Coke from the soda machine tasted almost sour.

Honestly, this place is no joke. I've heard that the staff at this Chipotle are some of the most creative employees in the entire franchise. They manage to mess up orders in ways you wouldn’t think possible. If you want to order your meal and receive either an incomplete order or even a completely wrong one, this is the place for you. They're open until 10 PM every day, ready to get your order wrong. If you go there five times, you can expect to be disappointed almost every time. I’ll probably visit again next week when everything in my life feels too good to be true, just to remind myself of what disappointment tastes like.

I?ve never had a worse Chipotle experience than at this location. We ordered 3 bowls online and they got every single order incorrect, didn?t give us the guac we paid extra for on any of the bowls, forgot the chips and the order wasn?t ready until over 15 minutes after the pickup time. The store was not well kept and the employees were rude and lazy.

Used to be ok but has gone downhill. Twice my orders have been missing salad dressing, and the chip portion was abysmal most recently. I'm talking half the portion they used to give out. Why am I paying so much for chips/salsa when I could more easily get 10x the amount for the same price at a grocery store?