Brio Italian Grille Quaker Bridge

A very pleasant dining experience! Glad to see that Brio is back!

Service was extremely slow and unprofessional. Can give it a second chance because yesterday was a very busy evening due to Valentines Day

Pre COVID this place was a very reliable dinner spot. Now, they have major staffing issues. And I’m assuming “newer” staff for the ones they do have. Despite having a reservation and arriving early we were seated nearly 10 min after our reservation time and the restaurant had only about 20% of their tables filled. During the meal, we had a few errors. The drinks didn’t show up until I went up the the bar itself and asked if they were working on an order with what we had requested. And this is of course AFTER our appetizers showed up. We asked for more balsamic for the caprese appetizer. We got balsamic dressing for a salad. I think the poorly trained and overworked new staff are exacerbating the issues. We came here a few months ago thinking the issues would have been sorted by now and unfortunately they are not. I’m sympathetic to this and other restaurants with staff shortages due to the whole Covid situation. However I’m still a paying customer and chose this business to provide me a service. And it was delivered to us with strongly priced food and drinks. If the kitchen wasn’t putting out good food this would be a double failure. I hope they sort this out soon if not we won’t be returning. You can still go here and enjoy your meal. Just set your expectations appropriately.

Always a great meal. Menu can be adapted to fit your tastes.

We were a party of 6 and booked the table in advance but still were seated a little late and that too near the door, so not very convenient considering the cold weather. There weren’t enough servers, had to wait for everything we ordered. The food was good though!