Papa Johns Pizza - Lawrence

We place a delivery order. Get an estimate of an hour and a half.........weather is nasty. Then a call with kids screening in background after 90 minutes asking if we want to come get it or wait another hour and a half....when declining both options I was asked if I wanted a refund...like dah. That's the resolution? I understand weather...and the reality of service industry now but I doubt I will ever order PJs again.

Good pizza, they have a special always consistent and much better than pizza hut. close to ku parking is a little small, but it is worth the tour. I wouldn't recommend eating inside as you get out, like the pizza they bake, smells and it's loud from the whole pizza making.

Positiw: love the brotsticks and garlic butter and the people who work there seem very friendly. negatiw: they seem to deliver forever. tonight I ordered this for the sleep of my sohne. online, it said it would take about an hour (original eta was 7:55.) when I called after 8 to check it, said the phone system 8:55. it went at 9:30 o'clock. really don't think it's worth it.

Ordered a pizza for ASAP pickup via their website. Was given 40-50 mins for the order to be ready per their tracking system. I showed up at 45 mins and was told to come back one hour later. They are short staffed and have huge backlog of orders which is understandable during a KU game but nowhere do they communicate that the order is going to be delayed until I show up. The employee blames the website for wrong tracking info. I am not sure how I am responsible for their corporate issues. Would have preferred if they did not accept new order so I would have ordered elsewhere. I wanted to support a locally owned franchise but this is the customer service I get. I was enquiring if the order was eligible for cancellation and the employee canceled it instantly without asking if it is okay with me, leaving high and dry without a dinner option at 8 pm. Wish I can give 0 stars for the rudeness

Bought a $20 gift certificate. My husband went to pick up pizza and was told upon check out that gift certificates can’t be used in conjunction with store specials (ordered 2 pizzas for $22 . So we were charged $34, then he used gift certificate. When I called to inquire why we couldn’t use a gift certificate (not a coupon! on an in- store special, the manger told me “I’m honestly very busy right now, and need to let you go, if you’re only going to complain.” Ooookaaay….won’t bother ordering here anymore.