Baskin-robbins - Lake Forest

Zuriel at this Baskin-Robbins location is fantastic! His friendly demeanor and excellent customer service made my visit a pleasure. He went above and beyond to ensure I had a great experience, providing helpful recommendations and ensuring my order was perfect. I highly recommend visiting Baskin-Robbins and asking for Zuriel's exceptional service!

They give us the wrong cake no way to go back and return it bad information bad costumer

Employees have a sign on the restroom that says employees only. If you are expecting customers to come to your establishment and pay for your services especially food related establishments, you need to allow customers to use the restroom. Having lazy employees who just put random signs up because they don’t want to have to clean and stock the restroom is not a good business practice. We went there to purchase a birthday cake and two ice creams but took our business elsewhere. Employees don’t care but sure the owners don’t want to keep losing out on business.

This store should update their business hours.On google and on the door of their store,it says closes at 10:00p.m..We reached there at 9:44 p.m. and the lady over there said we need 1 hour to clean the store so we close the store at 8:00 p.m.. The tone at which she spoke almost made me feel she was doing a favour by doing her job. Really poor customer service and way to lose business by keeping the store closed during regular business hours. Not sure if the store manager is aware of this but if you are then please update the store hours.Very rude.

Awesome Gold Medal Ribbon! Good shakes floats. Nice selection of prepacked ice cream.