Starbucks - Lackawanna

The starbucks inside the on- route do not accept Starbucks rewards, Starbucks app, Amex. Moreover, they did not have topics for drinks. I was told the store is privately owned, and they have their own rules (they do whatever they want). Isn't Starbucks a franchisees business and therefore all Starbucks should have same rules, standarized products?

Cold coffee, mushy bagel. $7 I’ll never get back. What a

Didn’t listen to my order and then told me I was wrong. Paid $8 for a drink I didn’t want.

I just want to take a moment and say that the Starbucks inside King City Onroute provides exceptional customer experience. Komathy always greets me with a smile.I come here every morning for my cup of coffee and the service is beyond exceptional.Thank you Komathy for all of your hard work!

From the Starbucks inside the main building. Ordered 2 cold chai lattes as large as they had. With light ice. Got 2 large cups of milk with ice.....very disappointed.