Subway - Kitchener

I went to this restaurant for lunch and had a fantastic time. The staff member was very skilled and friendly. The establishment was tidy and cozy. I don't usually go to Subway, but I had an excellent experience at this location.

This place was once the top Subway in town, but things changed when new owners took over. It's still a good Subway, but like many others, you have to be specific about wanting extra toppings. If you don't, they might only put 4 cucumbers on a 12” sub. The staff used to be outstanding at making subs exactly how customers wanted them, but that seems to have changed. Despite this, there are worse Subways in town, so I gave this one a 4-star rating.

The food was good, but the service was very poor. I waited for half an hour after placing my order online. They said it would only take 5 minutes, but it took much longer. The staff were very slow. Hopefully this feedback will help them improve their speed.

The coffee was lukewarm. If I could, I would have rated them with half a star.

I had a negative experience at this restaurant. I ordered two subs, four cookies, and one bottle of soda, but only received the subs. When I tried to contact customer service through the app, I received no help. When I called the restaurant, the person who answered the phone refused to give me a refund and told me to come to the store to get the missing items. This is not the first time this has happened. My friends and I used to enjoy eating subs at this location, but due to the poor service and unfriendly employees, we will not be returning. Despite this, I will pick up my order in person as I have already paid for home delivery. It is disappointing that the managers have hired someone who does not know how to handle customer complaints. I usually do not write reviews, but this experience was frustrating. This is the worst Subway store I have ever been to.