Jaas Continental - Keralassery

Hotel's ambience is very nice. Food was little delayed. But that time the staff make sure that customer is not getting bored by playing nice songs in tv. Actually I enjoyed that food delayed time also. The food was delicious only . Price also reasonable. So I think it's ok to provide you 5 star.. Thanks jaas for nice food and nice experience. Hope we will visit soon again. Thank you. Service: 5

The experience at hotel jaas was pleasant. The rooms were well kept and clean. There was a wide range of selections and the food was fantastic. The staff were really accommodating and kind. The parking facilities were excellent. Highly recommendable.. Service: 5

I recently stayed at jass continental and unfortunately, my experience was marred by the lack of value provided by the front desk staff. The customer service was far from satisfactory, leaving me with a sense of disappointment. Upon arrival, the front desk failed to convey a welcoming atmosphere. The staff appeared disinterested and unhelpful, providing minimal assistance during the check-in process. There was a clear lack of attention to guests, making the initial impression quite underwhelming. Throughout my stay, attempts to seek information or assistance from the front desk were met with indifference. It felt as though guest concerns were not a priority, and the staff did not go the extra mile to ensure a positive experience. Additionally, the overall communication was lacking, contributing to a sense of frustration. Requests and inquiries were often met with delayed responses or, at times, were outright ignored. In conclusion, my stay at was overshadowed by the disappointing level of customer service provided by the front desk. For a hotel experience to truly offer value, attentiveness, and a genuine commitment to guest satisfaction are essential, elements that were regrettably absent during my time at this establishment.

Rooms: Comportable Safety: Safety is satisfactory Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Quiet, Kid-friendly

Rooms are neat and clean..can give 5 star rating without thinking further. The food is fine .. chicken biriyani is must try . Food are in reasonable rates only.. Service: 5