Chinoiserie - Kensington and Chelsea

After seeing many photos of the viral hot chocolate at this restaurant, we decided to book a table to end our day in the city. Unfortunately, upon arrival, we were completely ignored by the two men at the front desk who were speaking to each other in another language and did not acknowledge us. After waiting for them to finish, one of them finally greeted us but then abruptly asked if we were willing to pay a minimum of £50 each, which was not mentioned on their website or in any of our booking confirmations. Unable to prove this, we left as we were not prepared to pay such a high price for a hot chocolate. We were disappointed by the poor treatment and lack of communication. As someone who has frequented Jumeirah hotels in the UAE, this experience was the worst in terms of service. The minimum spend policy was not transparent, and we were left feeling misled. It is important for customers to be informed of additional charges before making reservations.

Wonderful you would not regret a visit! I have been taking my niece to festive afternoon tea for 13 years and The Chinoiserie was the best yet! We started our tea tradition with the most obvious London hotels, and while each one has been very good, The Chinoiserie was by far the best. Truly wonderful on all levels. A key ingredient was Jaime who provided excellent insight into the festive tea and curated the whole experience as a wonderful story teller. The food wasn't just delicious, but it was original, with each item having its own uniqueness (more than we have seen previously). The theme of nature, was well thought out and executed. The setting was just special, and the tea room intimate. Thank you for a wonderful festive treat!

I went to this restaurant with my best friend for an afternoon tea and I was truly impressed by the warm welcome we received. Michele helped us navigate through each course and suggested the best teas for us. I have been to many places, but this was definitely the most welcoming. Thank you to the staff, we will definitely be returning!

Had a fantastic evening at the restaurant with excellent service from Ayoub. I highly recommend trying the desserts and teas, especially the hot chocolate.

My mother and I came for afternoon tea and was welcomed by none other than Michele. He was super attentive throughout and impressively knowledgable! He made our afternoon tea quite the experience. If this was based on Michele alone, I would’ve given 10 stars without a second thought, however, the part we were most looking forward to (the scones were too hard and dense. Overall, Impeccable service from Michele, nice food so I would recommend (unless you’re a scone lover sorry!