Dunkin' - Kennesaw

This Dunkin is horrible. Order is never right, coffee is barely warm, and if you do get the right order, odds are its either burnt or made incorrectly. Save yourself the trouble and go to the one next to Culver's instead.

WOW. We went to this location for bagles and cream cheese and coffee. I have been to Dunkins all over the country and ordered the same things. We got our bagles and opened them and they barely had any cream cheese on them and when i say barely i mean barely. I went up to the counter where i was ignored for a few seconds while the 3 people behind the counter chatted and then one of them asked what i wanted. I showed her the bagle and asked her to put some cream cheese on it and her response was that i had to pay extra for more cream cheese which i had never heard before in my long life. I said its just cream cheese and she asked if i wanted to talk to her manger and i responded for cream cheese . Their behavior was not rude but mocking like it was a joke which set me off and I was rude to them which i regret. But their lack of customer service and mocking attitude turned my normally patient demeanor into something i am not. This kind of lack of respect and poor service is mostly due to bad parenting and management of the establishment. If they refuse to put a few cents worth of cream cheese that you already paid for on your bagle, then i know why they have such poor review rating.

Everything was done perfectly! Fast and friendly service! Bagels and coffee were great.

If i could leave ZERO stars i would. the service at this dunkin’ donuts was just unacceptable. the lady at the drive thru was just so rude and inattentive and the owner was just as bad. this is why we go to starbucks smh.

Would not recommend. Online says they are open, im watching people in the store. All the lights are on. Yet no one answers the phone, or the drive through to say when they actually open. Don't waste your time.