Taco Bell - Kankakee

We order our food. After that, my wife was informed that this election was no longer available. My wife orders Diet Pepsi. I wanted to get it from the well machine. There was no syrup!! I informed her. My wife tried again. No syrup yet! When we were ready to go, my wife asked if we could get a refund to tell her that you don't have to make any other choice!! Are you kidding? I ate about 40 yrs in Taco Bell. I've never been so disappointed!!

I don't trust any restaurant that thinks it's okay and safe to serve food that's hours. They gave me fried beans that were dried out, chalky and absolutely horrendous. It was pretty obvious they were sitting for hours. Cmon y’all, with today’s food prices, please at least make sure it is cooked according to the applicable standards. I completely ruined my meal. They weren't busy at all, and I would have waited a few minutes for fresh food if they had asked. If I'm sick, I'll call the health department. Better!

Absolutely poor customer service. I walk in and there is one person in front of me, getting a door dash order. A lady walks in after me and sits down. The guy gets his door dash and the woman behind the counter did not even acknowledge me, left from behind the counter, goes to sit in the booth with the woman that came in after me and proceeds to look at something on her phone. I stand there for a couple minutes, still no acknowledgment from ANYONE, AS IF I was totally invisible, so I walked out. Ridiculous... at least say I'll be with you in a moment or SOMETHING. I will never return.

I ordered and charged for 3 chicken taco supremes because they said their beef got recalled because it made people sick and they were out of everything else. What I got was 3 flour tortillas with 2 small pieces of chicken on each and a sprinkle of cheese and lettuce. No sour cream at all no tomato etc. This was at 8/21/22 11:16 pm cashier Hollynn order 341446. I tried calling literally 30 times and they refused to answer the phone. Needless to say, I want my money back.

I am absolutely disgusted and infuriated on how I was treated tonight. First we had been waiting for at least an hour for our food, and they were out of almost everything. They didn’t tell us when we ordered and paid that they were out of all soft shelled items, and more. Someone screamed it from the back kitchen. They substituted everything in all of my friends orders, and didn’t tell us. They said they didn’t have any soft shells but it appeared that was a lie, not only did I get my soft shell burrito but I also got metal in it. It looked like a metal nut and I spit it out and went to the counter, the woman I talked to snatched it away and seemed high. I stood at the counter for about 5 minutes with no one around, they must have been having a meeting, we asked for a refund and the lady accused me of putting the metal nut in my own food, and said that she called her manager and counted the bolts and that they were all there. She was very nasty to me and rude for no reason. They didn’t apologize and the lady said that “ i really don’t care” so please get better workers and don’t eat and this Taco Bell.