Mellow Mushroom Downtown Montgomery

Got several of our food items wrong and 2 of us ended up not getting our meal at all and had to get things taken off our ticket. It was ridiculous. So out of five people, two of us never ended up eating more than an appetizer or small salad while we watched the rest of our group enjoy their meal. Worst experience ever. I would be embarrassed if I was the owner of this location

Don’t know if it was an off day or this was normal for this Mellow Mushroom establishment, and I know keeping the locals happy is important, but we were paying customers and I was in desperate need of food — when the kitchen burned my order, the bartender could have timely communicated with me and thereafter kept me in the loop as to what was happening. It was not a complicated order — pretzel knots. Multiple orders came out before and after being told the first order was burned — which only happened after about 35 minutes. After waiting another 15 or so with no additional communication, we cancelled the remainder (remake) of the order, paid our tab and left. Thank goodness for protein bars in the car!

I was very disappointed with my experience at this restaurant. The pizza was good, but the wings were below average and the dip was just okay. The service was slow, but it was okay. However, the management was lacking. There were bugs in my iced tea and in the carryout tray, which was unacceptable. When I brought this to the manager's attention, she made excuses about being busy and the back door being open. I mentioned that I had spent $143.00 and expected better treatment as a customer. The manager seemed unresponsive until I threatened to leave a negative review, at which point she offered an apology and a dessert. Despite this, I still had to wait an additional 10 minutes for the brownie and had to express my frustration to get it. I cannot recommend this restaurant to anyone until the management improves. It is not like it used to be.

The atmosphere was tidy, the place was clean, and the customer service was excellent. I placed a to-go order for a Caesar Salad, which had fresh, crisp lettuce and delicious dressing. I also ordered the Great White pizza and House Special pizza, both of which were delicious. The pizza crust was fluffy and light, but crispy on the bottom.

The service was a bit slow, but the food was excellent. I enjoyed the downtown location and had a great time walking around after my meal. Definitely worth visiting for the atmosphere.