Dunkin' - Jamaica

Ordered an iced coffee online and had to wait another 10 mins when I got to the store .There were people that walked in ordered and received their food but mine was nowhere in sight.The employee was literally walking around with a homemade beauty face mask on . Walking past the order tickets .It was surreal to watch. All 4 customers had to tell them that they placed orders online or at the kiosk. That's when they walked over to the multiple order printouts. Zero attention to anything. Only chatting amongst themselves

I ordered a Matcha Latte With Less Ice, just to come in for a SECOND time to catch another employee filling my Large cup with ice cubes ALL the way to the TOP… I’ve already spent $6 dollars and it’s not just for a cup of Ice … and YESMIN’s only response was that she already put powder on the ice… like HUH?!?! Do I look like I care that you put probably 10 cents worth of Match powder on the ice cubes???? There wasn’t even Milk in the Cup! … check your cameras around 3:35pm

This one lady always mess up my order this the 5th time we fr have beef rn bc i told her oat milk and she gave me no oat milk then they forgot my sausage on a sausage egg and cheese crossaint id put no stars if i

This is the best dunkin I’ve ever been too, service amazing, employees here are top notch. I always come here. They get it right here.

The worker is impolite; they prioritize taking orders from who looks like them and when it is your turn, they behave as if you are invisible and pretend to be occupied with something else. This happened multiple times only at this location. I literally watched her walk away from the counter to stand there and do nothing, but smile to herself.