Panera Bread - High Point

This was one of the worst dining experiences of my life. I would give them a one but I have had previous favorable experiences at Panera Bread's elsewhere. I took my wife and my grandson here for a nice evening out, after putt putt. Jaxson wanted to go here. Each one of us placed our order and all 3 of us had to repeat our order, over and over. I got the feeling that the young lady's mind was somewhere else and that she really was not paying attention to us. I left the tip up front but now, I wish I hadn't. The bill was over $60. More than $20 apiece. I knew something had to be wrong. We finished placing our order at 5:40. In about 20 minutes they called my name and I came up, to pick up my order and they told me that they did not have the squash soup that we ordered. Since none of us ordered squash soup, I told them what we did order. And they would need to refund the unordered soup. The manager told me to come to the counter. I had to wait in line again. He lectured the girl for not getting my my order right but never bothered to apologize to the customer, (me)! When they went to give me the refund, they could not use the card that I ordered with. I have no idea why... He wanted to know if I had another card to use. I told him I should not have to provide another card, than the one that I paid with. So finally, he gave me the money back for the unordered soup. There was never an apology during this time, or any type of pleasant comment to make me feel better about being overcharged. After 35 minutes of waiting, I sent my wife up there. Because I was too annoyed to be pleasant and talk to them. They finally gave her the order after we had waited 40 minutes. And the order was not correct, ... again. I sent my wife back up there, to get the missing item. It was literally 45+ minutes before we got our completed order. What made it worse from my point of view is that: This unpleasant scenario happened, while the restaurant was not busy. Again, no apology or offe

The store on N. Main st. In High Point is beautiful but the service is terrible. So terrible, in fact, that you 're probably better off not visiting on weekends at all. The photo at the counter says use the kiosk (pictured today), but the kiosk (also pictured from today) says they 're out of everything. The the other photos are posted from two separate attempted visits. Both were taken at least two hours before closing. The first time I adjusted and made due. The second time (today), I just left. It 's clear the staff doesn 't want anyone there anyway. I 've even witnessed staff members taking boxes full of Product to their cars, and later telling customers who wandered that the item they wanted was sold out , when I knew there was a box full of that item in the associate 's car. It 's like a contest to see who can get the most out of their employer while doing the least amount of work possible. I 'd like to see the balance sheets and compare them to the amount of product going through that store. I bet if corporate leaders cared to look, they 'd find a serious leak. Meanwhile, right across town, the store on Penny Road is stocked and staffed with helpful, professional, and inspired staff members. I for one am never going to the N. Main store again. Do yourself a favor...stick to the Penny road store. At least they are glad to see you.

I stopped by Panera Bread location at 1911 North Main Street in High Point, NC, on Wednesday, July 27, 2022 and on Friday, July 29, 2022. Both visits were mid-morning, 1000am and 900am, respectively. On each visit I ordered the Egg Cheese Breakfast Sandwich and an Iced Tea. On my Friday morning visit, I added a Mixed Berry Yogurt Parfait. Having visited various Panera locations in the past, I was pleased to discover this recently built and recently opened location. The restaurant was fresh, clean, and offered lots of seating in a pleasant atmosphere. The counter staff was friendly and helpful on both visits. However, much to my disappointment on my Friday visit, I've discovered that Panera has dramatically changed its Mixed Berry Yogurt Parfait! Panera NO LONGER fills the plastic container with yogurt! It is now ONLY HALF FULL! And, Panera NO LONGER provides MIXED berries! Instead of sliced strawberries and blueberries that I've received dozens of times on previous Panera visits, I only received eight 8) blueberries and a drizzle of honey. Strawberries are no longer included. While it's possible the kitchen may have been out of stock of strawberries, which was never indicated by the kitchen staff, my biggest surprise was the cup only being HALF FILLED with yogurt and then charging $4.89 $5.00 with tax) and to no longer provide actual MIXED berries only one type, not two or three types, as implied by the word MIXED). This is a MAJOR disappointment that Panera has now cut the size of the portion of both yogurt and berries, in their Mixed Berry Yogurt, and still has the will-power to charge $5.00 for half of what was previously a decent side option for breakfast. I could have understood the size reduction, if accompanied by a price reduction to maybe $2.00 or $2.50. But to blatantly charge for one-half of the previous portion and place it into the same size cup as before, which made it look even smaller, is a total disregard for product presentation a

I am VERY disappointed. I almost never write reviews as I know times are hard. I was there today around 1 p. There was a handful of people working. A blind lady in a walker was kindly requesting service from the checkout. Everyone ignored her. I sat there for 5mins and gave them the benefit of the doubt. I went to tell them hey you have someone needing help. They ignored me. After another 5 minutes I went backup and the MANAGER rudely told me?we are short staffed. Unless she?s using cash she has to use the kiosk. ? so I ended up helping this lady use the kiosk to order her food. She is HALF BLIND and in a sitting walker. This is UNACCEPTABLE . You come and you tell her yourself you don?t count on your customers. Also, there was an extra hand on deck who could have helped her. SO DISAPPOINTED in this a manager. Disgusting.

Where to begin The guy taking our order responded to the couple in front of us, that, no, he wasn?t having a bad day. He was just not feeling well. Sick, he was sick? Our order was incorrect. The drink machine was out of service on several items. No attention was taken to correct the issue. There were four other people in the kitchen. They were on their phones while working or talking personal. The food was not worth the price and the service was a sad excuse. Worse service I have experienced in a long time.