Buffalo Wild Wings - Hamilton

The service at this restaurant can be slow at times, so we decided to do takeout instead. The wings were ready exactly when they said they would be, and they were nice and crispy with a traditional Buffalo style.

On Tuesday, October 25th from 6:30-9:30 pm, our party of 12 experienced poor service at this restaurant. We had only one server attending to us, who was too inexperienced to handle such a large group. We had to wait 15 minutes just to get a drink and had to remind her multiple times. She brought the wrong drinks to our table, got our food orders completely wrong, and even forgot to place orders for my wife and me. Our food took a long time to come out, with our onion rings being cold by the time they arrived. The manager did not seem to be monitoring the situation with the inexperienced server or the other staff members who were loitering and texting on their phones instead of assisting. When we expressed our dissatisfaction and asked to cancel our order, the manager offered us free onion rings but it was too little too late. We waited an additional 30 minutes for our bills, further adding to our frustration. Overall, the service was terrible and our group will not be returning to this restaurant in the future.

I went to the Centennial Parkway location with a group of 12 friends and the service was awful. We waited 30 minutes to be told they didn't have the wine I ordered, which I only found out because I asked. I then ordered a Corona, only to find out it was the last bottle in stock. After waiting another 35 minutes, our cold Onion rings finally arrived, but our wings were given to another person in our group. The waitress had to take the wings from him while he was eating and bring them to us. I was so frustrated that I asked to cancel my order. The manager, Stephanie, offered to get our meal out quickly, but I declined and insisted on cancelling. Despite her offering free Onion rings, I still requested to cancel. It took another 30 minutes to get the bill. This was the worst service I have ever experienced. I will not return and will warn others about the terrible service.

First time at this restaurant. Food very sub par. Ordered brisket on a bun with fries, it was like they scraped the bits of meat left in the pan and slapped it on the bun. When I picked it up it just fell apart. Accompanied by the same french fries you get at MacDonalds. My wife had the hamburger and said it was very dry, overcooked. Won't go back and won't recommend this place.

Nice and friendly service. Restaurant is very spacious and it was not overly busy which was appreciated!