Buffalo Wild Wings - Glen Allen

The food was decent, but it took an hour for my friend and me to receive our tacos and cheese quesadilla. Our server only came by to take our order and drop off our food; they never checked on us despite the restaurant being almost empty.

The manager, JD, came over to my table and offered a half-hearted and generic apology with no real empathy, saying he would remove the item from the bill. At that point, I had only eaten half of my wings and had a full drink left on the table. When I asked for the number to contact the business, he quickly responded in a sassy manner, which made it clear that they don’t take these unfortunate situations seriously. If this is the kind of staff they hire to manage their establishment, it’s truly disappointing.

I've been coming to this place for years. It was just a quick bite today, and it wasn't too crowded, so our food arrived promptly. Anthony was our server, and he provided outstanding service!

Service was great, went in on a Sunday night. Place was clean, not many people at the time, food came out timely. My only complaint is the food wasn't the best tasting. I normally go to bdubs down hull street in midlo area and food is much better. Most of the wings had too much sauce and were very spicy even though mild or honey bbq was ordered. Not a bad experience though overall.

Where do I even start?! This service was so bad it felt like a fever dream. I’m sitting there like..is this real life? How are you still in business? The bartender, Drew, is an embarrassment, not only to bww, but to the entire customer service industry. This man needs to be blacklisted. Bar patrons were bonding over how bad his service was. Even the regulars said “if it’s busy or not, you will still get this bad service.” He was wrapped up in watching the game and literally SCREAMING at the tv when he should have just called out. Thank whatever god you believe in for Stephanie, because she was left to pick up the slack and she did it with a smile. I felt so bad for her! I’ve been in the customer service industry for over 16 years and I have NEVER not tipped, but everyone at the bar encouraged me not to as they witnessed the terrible service. TLDR, FIRE DREW AND GIVE STEPHANIE A RAISE. If I could give 0 stars, I would. The bartender stood there screaming at the tv and ignoring everyone except his 3 friends at the end of the bar. Also, very dirty and disgusting! Please don’t even get take out or delivery from this place. It’s straight up GROSS