Starbucks - Germantown

I ordered a frap with mandelmilch, no whip. Regular milk was used. no fun as I am lactose intolerant.

Ordered americano with pralins and dampened cream. I do not consume sugar for reasons of health. came home to try coffee that is pure syrup and see it has 10 packages of sugar on the label. whole drink should be hot as I asked for steamed. my trip is 2 minutes. but it's lukewarm. what happened? the location was not busy with customers in the business and did not see stack of mobile orders. I ruined my evening because I really look forward to a hot americano. I usually order this drink daily, it's bursting. really disappointed and do not want to drive back to get a replacement. taste of syrup sugar hard to get rid of. time and money? left the next day and set the same order. again, dame barista tried to ring sugar and not splenda. I paid for it, although I spoke to her at night before and she agreed that it should be restored or refunded. americano was lukewarm and I threw it out. next day with different barista, same situation tried again. splenda no problem, but again it was lukewarm. I win. they start to go to different locations.

I love those who died, I'm often here. I came a few days ago. it was a busy day and the manager was a bit rude that she went to her hired while she snapped her finger and said I had the dings in the back. I couldn't see it as a more pleasant exchange and something that degrades.

Very friendly staff on Sunday afternoon. the team member who took my order was patient when I made a few substitutions. (I am not a very regular customer, so it cost me a minute. Thank you!

Recently this starbucks has been very unpleasant. despite the nice atmosphere of customers my last view visits have been nothing but plain wrong. I ordered an iced drink that was hot with ice in it and took 30 minutes to prepare, didn’t even taste like tea. Like watery breast milk instead of oat milk inside as well. Tried a mobile order before hand and took them 30 minutes as well, i ve missed my bus twice waiting for them, the newest barista does not know what they’re doing and the staff do not seem to communicate. Even when there are 3+ baristas working at once it takes them absolutely forever. I don’t usually write reviews but i’ve never been anywhere this low quality.