Holiday Inn Express Suites Gainesville Lake Lanier Area, An Ihg

I had to relocate while work was being done on our house. It was a stressful time but my stay at HIE made everything easier. The room was perfect- comfy bed, plenty of amenities, and the best shampoo I've found in years. Breakfast was delicious and even the day I slept in, there was plenty to be had. The staff was pleasant and helpful and the GM, Margaret, couldn't have been kinder. They really are the gold standard in lodgings and hospitality. I always recommend them to anyone planning on visiting Gainesville.

OH the staff!!! I love them! I fell bad for the front lady working because their fire alarm was going off due to a sprinkler or something busting and they were doing their best to accommodate all of us. The girl at the front was on the phone with what I over heard her boss, it was about 11:45am and she checked me in the night before around 11pm. She was helping apologizing and talking all at the same time with a smile on her face. I'm not sure how she was so warming when she was going threw this yes MESS! I was behind a lady who was rude to her as she was trying to take care of what seemed like a billion things at one time. She kept apologizing and this lady said your so rude you could at least have the audacity to apologize that's all I wanted. At that point her face went to a omg kind of thing and she kindly replied ma'am I am sorry and we are trying very hard to get this taken care of. How can I assist you or may I take your information so that when everything calms down we can adjust your rate and again I am so sorry for the inconvenience this is causing you. The rude lady said maybe I should just call corporate instead. This girl was like if that is what you would like I can get the number for you if needed. This apparently made the lady mad and she goes off on this poor girl. OMG this girl looks and says this. I am so sorry that the fire sprinkler froze and busted but I am more then happy to refund you for last night and I will cancel the rest of your stay so you can check out by 12pm as a courtesy late check out and I hope you have a blessed day. The lady's mouth dropped and she said she didn't want to check out she just wanted an apology... The thing this front desk associate was doing from the get go. I started laughing because her comments were professional and polite and she got the best of someone who was going threw the same issue at her house and didn't understand that hotel's have water pipes to that can freeze! This is why the hotel was packed because pretty much everyone that was checked in here was because their pipes had frozen or busted!! The whole point of this review is that the front desk lady stayed calm and apolgized profusely to every single guest that she came encountered with including me and my wife. Thank you to people like her who still have common curtsey and true hospitality. She handled herself and the guest like a decant human being and made sure to take care of us!! Thank you again for the great stay and Kattie keep up the good work and doing what you do!

The room was very clean with a comfy bed, an awesome walk in shower dove products. Everything is convenient in this hotel we enjoyed our 2 night stay!! Highly recommend!Safety: I would say that this hotel is in a nice, safe area.Food drinks: Within walking distance they have a great free breakfast

Our car overheated on 7/15 we were not sure when it would be repaired. This was a stressful time, but the hotel staff worked with us each day to ensure that we had the same room to stay in. Margaret Mickle, the General Manage, was so supportive and helped us join the IHG group so that we had late checkout and a better rate. Janie supervisor of the cleaning staff, deserves the Queen of Clean award she received from corporate. She supports herstaff and they pass the support and kindness on to the guests. They did everything to help us during our unplanned five day stay. The room was clean, comfortable, spacious and restful. The rooms are almost soundproof and the blackout curtain is the best we have seen in all our hotel stays. Heather, the person who prepares the breakfast during the week, changes the menu a little each day and keeps everything spotless. And I love the Bunn coffee maker. This hotel deserves the highest award available ?

This hotel property is clean, clean, clean. Outside and parking is really nice and well kept. Front desk staff were all very polite and well trained. Our experience was A plus.