Moe's Southwest Grill - Fruit Cove

The manager called the employees over, and the worker who prepared my meal was erratic and unprofessional. They moved incredibly fast but were quite messy. The portion sizes were very small, and when I raised my concerns, they simply stated that it was the standard serving size. There was a noticeable lack of effort to please the customers, and when I addressed my complaints with the manager, there was no response whatsoever. My family and I will definitely not be returning to this restaurant.

Average experience overall. The service and food were just okay. Unfortunately, the restaurant did not maintain cleanliness. It was quite revealing to observe the employees and managers when they weren't attending to customers. During our visit, we noticed them gathered in a circle behind the counter, chatting and laughing for an extended period. There were several tables that needed cleaning, overflowing garbage cans, and food debris on the floor. Additionally, in recent years, the last two tables have been used as a storage space for extra deliveries. I also want to mention that the manager was not very friendly towards customers as we waited in line to order. She didn't smile and seemed grumpy when speaking to us.

I hadn't been to this restaurant in quite some time, and I'm not sure what has happened to it, but it's definitely taken a turn for the worse. I understand that staffing shortages are a challenge, but they really need to have at least one responsible person in charge who isn't a teenager. The preparation area was a complete mess, looking like it hadn’t been cleaned in ages. There was no chicken available for serving, even though the grill was full of it — it seemed like they just forgot to cook it. The meats appeared dry, and this was at 5 PM, so it wasn't too early or too late. I left feeling very uncertain about the quality of the food here. It reminded me of the Burger King from a few years back. What a disappointment.

The good news is that the good is tasty and can be customized to most tastes AND they've introduced me options like Taco kits for fun home experiences : The not so good news is that such personalization takes time if you're in line for eating in. My suggestion if taking away is to take the time to order online and save yourself some time inline.

UPDATE: After posting this review and filling out the online Moe 's survey, I received a call from the one of the owners, the COO, Steve. I was pleasantly surprised to find this company cares about it 's customers ' satisfaction and loyalty. It 's refreshing to find a company that does more than pay lip service to the concept of customer service. I want to be clear in my review that my complaint is not with the overall quality of the food here. It is good food. And no complaint about Moe 's in general (in fact this is my favorite Florida Moe 's, I travel all over Florida and have tried many locations . e Also I would like to single out Emily, Joe and Ken as excellent employees. They 've been with the company a long time and I have had nothing but great service from all of them. The food in this location has always been excellent, fresh and tasty. The salsa has always been excellent. I love the new guac salsa. My complaint is that the portion sizes for my go to meal changed drastically (got smaller and I no longer could justify the cost vs value. Back to my complaint: Steve explained the change I experienced (horrible portion size was a corporate decision and ONLY made to the tacos (go figure! . Steve urged me to try other menu items that have not been monkeyed with by corporate and report my experience back to him. Since I love this location as one of my go to lunch destinations, I was very disappointed to have to write off the tacos but I will go back and try other menu items. I have amended the review to 4 starts to reflect the problem is only with one menu item (can 't justify higher until corporate changes it back . original review below: $14 for four half empty grilled chicken tacos? I don?t think so. I used to love this Moe?s? I would eat lunch here at least once per week, sometimes 2 3 time per week. But they have apparently cut their portion size in half and kept the price the same. You should not be half full after paying $14 for lunch. Tacos with a tablespoon portion of chicken per taco...really? I get far better value for my money at Chipotle or Pollo Tropical. This is the second time in a row this happened, I should have know better than to try agiam after the first time, but I thought give it one more chance. Never again Moe?s, I?m done!