Burger King - Fredericton

TL;DR+beautiful views of the Grand Falls on the Saint John River+Motel restaurant with very popular breakfast options+Friendly and accommodating staff with knowledge of town history+large hearty portions.+VALUE FOR MONEY+plenty of parking Hey family,We had the pleasure of visiting the Hilltop Hotel Restaurant in August 2023 while visiting some family. The restaurant is located overlooking the Grand Falls which is on the St John River. It has plenty of free parking and it a quick turn just off of Madawaska Rd.Upon entry. we were greeted by staff and requested a view of the falls by the window. There were plenty of signs stating staff shortages however that did not affect our service. The staff was friendly and knowledgeable on the local history.

They need to clean up the tables and area a little more often than they do. But it was a lot cleaner than other fast food places. There has been a noticeable improvement in all areas at this Burger King.

Ordered some French toast sticks, (weird, I know, don’t judge me) around 10:50, after paying I was instructed to pull up to the left and it would be a couple minutes to cook.30 minutes pass and I reverse back to the window, and ask about my order. The first guy at the window seemed bewildered and asked what I had, then a second guy got off his phone and came over laughing saying the people that took my order left 20 minutes ago and said they switched shifts at eleven. He refused to give me my money back so I said “alright, no biggie at least give me my food then”, so I pull up and wait for my order, AGAIN.He comes out 5 minutes later with a bag, and I thank him and realized there wasn’t any syrup, and asked for some, and he says, “syrup?”, confused and I say, “yeah it comes with this thing”, to which he contorts, “from Burger King?”, and I insist, and he says “No man” and I say “Can you at least check?” And then he sighs and walks away. 3 mins pass and he comes back with some strawberry jam and says “here you go!”

I've gone here a few times now and disappointed each time. Most recent 2 trips:Last time cold burger and cold onion rings- Im talking cooler than luke warm- sitting under a heat lamp too long. Passed it off as I went on an off time from the lunch/supper rush.Tonight had Whopper Wednesday. Fries were very hot and fresh but the Whopper was dry and cold, not enough mayo/ketchup and currently wondering if I have food poisoning as I can't leave the bathroom. My husband also having the same stomach issues.I appreciate fast food -loke it was in the bag and handed to us as we pulled up...but this is pushing it. Fresh and hot and waiting a few minutes is much better received and appreciated than food poisoning for your boredom assembly line/ overproduction to save a dollar's loss.I won't be back unless they change big time.. and since they've had a couple chances I'll pass.

They messed up my order real bad, no Onions means no onions... allergy for one and was mentioned... you can't just pick them off but that was the suggestion.... disappointed as this location is usually really good.