Asian Bistro - Fort Smith

Lady did not get my order right and she said that i was my fault. she didn’t even order to fix it. Horrible customer service

I first had their food while hospitalized. I ordered through DoorDash, and very much enjoyed the food. Next time, I ordered ahead to pick up, and they obviously are a “Take out only” location. Still the food was very good. Most recently, again we ordered ahead, and my wife really enjoyed it too. And she’s very picky about her Chinese food. Yesterday, I was craving Chinese, and was in Ft Smith, so, of course I thought of them, first. I called ahead to order and ask for a minor accommodation, which I was willing to pay for it. I’m wheelchair bound, and went to my doctor’s appointment, without my chair, as the clinic will send out an orderly, with a chair, upon request. The accommodation I was seeking, was for them to bring food to my truck, due to not having a wheelchair. The woman who took my $60 order, got angry, and cursed me in (I believe) Cantonese. I speak some Chinese, enough to know that I was being cursed at. I tried to explain that I was only 10’ outside their door, parked right in front of the doors. She got angry and said to call DoorDash. I waved at her, and said, I’m right here, in the red truck. She angrily cursed me some more, and yelled that they don’t have delivery people. After 3 attempts to explain that I was right in front of their doors, and being cursed each time, I told her “Thanks anyway, I’m leaving, in Mandarin”. I even threw in some of her unsavory profanities from Cantonese. They had the unmitigated gall to call me back 10 minutes later, while I was headed home, driving through Spiro, to ask if I was coming in to pay. I told them quite clearly in English and Mandarin, that “You have lost a customer. I will never return. EVER!” If you are seeking dining with courteous, service, go elsewhere. But, if you just want good Chinese food, and don’t care about service, or courtesy, their food is pretty good.

Wonderful Asian Food! One of the few places that has Sweet/Sour Pork. This trip we ate the Sweet/Sour Pork, House Fried Rice, and the curry chicken. All three were delicious!

Ordered by phone to take out. Generous portions, always fresh.

Horrible customer service. Always rude on the phone and that’s if you can get them to answer. Finally my last straw, go anywhere else