Caffe Nero Alton - East Hampshire

I don't understand why this place is so slow. There are plenty of staff standing around watching each other, and the service is slow. The cleaning and clearing of tables is also very slow. The staff members mumble and the interior is dirty. The coffee is just okay. Overall, I'm not a fan of this place.

I suffer from depression, the staff at Nero's in Alton are a breath of fresh air, so much so I make a point of dropping in for a coffee and a caramel shortbread for the experience. The lady with the blue hair and tattoos is just so alive, friendly and sincere she lifts my mood no matter what.

I decided to try Nero's after receiving terrible customer service at Bottega dei Sapori. At Nero's, I was greeted by a lovely barista who provided excellent service. I highly recommend Nero's over Bottega dei Sapori.

This was the first visit to a Nero and was disgusted when we pulled out the small table under the top table to find dirt, grime and crumbs from years gone by stuck to the table! Our first and last visit to such a grubby Nero!

It is always nice to walk in and see the staff in our Alton branch. They are enthusiastic, friendly and pride themselves on making the perfect cup. I'm always impressed how many orders they remember as people approach the counter.