Pollo Tropical - e Air

Music in Dining area was A little loud, However eating experience was

Tonight at 8:06 my family and I decided to place our order through the drive thru, were a Ms. Naomie was our order taker and cashier. She was patience, knowledgeable of the menu, and very helpful with helping us decide what to order. When we arrived to the window she greeted us with a big smile, and was very friendly. We loved her energy, and spirit. The food was fresh, neatly placed in the bag, and extactly what we ordered.This location is our new favorite spot, it's Naomie for this family. She's awesome ?

I was super excited to try this place... Walked from the nearby courtyard hotel... About 10 min walk.. But they had closed the dining room for maintenance. And then they wouldn't take my order in the Drive-Thru since I was not in a vehicle for safety reasons which I understand but still super bummed cuz I had walked to this place and didn't have a vehicle. But Felix took my order from the doorway understanding that I had walked. He was super and saved the day for me. Thank you Felix you are a valuable employee they are lucky to have... Ps loved the food and prices.

Tired store, but food, service value pricingcontinues to regularly draw me in.

The door was closed, had to used drive through. The young man outside was very nonchalant ,abrupt .At the window the cashier was quick enough made sure she checked my order and my only suggestions is the foreign language that is been speaks while the customer is at the window,,could have changed back after we left.Food tropichop bowl the avocado was spoiled had to discarded it one thing I think you shouldn't feed others what you wouldn't eat yourself