Costa Coffee - Denbighshire

I have visited many Costa locations, but this one is the best. All of my friends agree. It is always busy, but the staff is amazing! They are welcoming and helpful, and the atmosphere is great. A special shoutout to our favorite barista, Sianna! If Carlsberg made Costa, this would be it.

Arranged to meet here with work colleagues for a quick meeting this morning at 8.45am. We checked the website yesterday and it said it was open and showed the opening times. Myself and a colleague turned up first only to be told by workmen that the place was closed. We then had to try and contact our other colleagues to tell them not to turn up there as they were closed. Mayhem ensued with people all over the place. We ended up going to The lovely clean Marks and Spencers Cafe instead and spent our money there and will do in future as Costa can't even be bothered to put the correct information on their website!

Good choice of sandwiches, very tasty, great coffee and green tea. Very friendly staff. Only issue was the sitting area was dirty, tables not seen a cloth in a while. Given the times we live in I expected a more hygienic environment to sit and eat in

I visit this Costa a lot, whether it’s coffee with a friend or taking something out with me while I’m shopping, I’ve never had a bad experience until the other day, as I was ordering my drink with the man at the till, he was in fact very nice, I picked up a packet of chewing gums at the same time as paying for my coffee, I put that packet back as I noticed I already had a pack in my bag, next minute the girl that worked there came up to me and accused me of taking that packet of chewing gum! She was rude and obnoxious and after I proved her wrong I didn’t even get an apology. I don’t normally write reviews like this because I worked in hospitality myself and I know how stressful and long some shifts can be but I have never been spoken to the way that girl spoke to me. Think she needs some lessons on how to speak to customers in the correct manner.

Visited today! Staff pleasant friendly, but apart from that where do I start. The male barista didn’t use the handle when putting the knives on my tray, instead he picked it up by the blade (very unhygienic), hence we didn’t use them. The tray that our drinks and and plates were on hadn’t seen a cloth for weeks. The teaspoon was disgraceful and heavily stained. We sat outside, there was an ashtray on the table that was full, suggesting the tables obviously hadn’t been cleaned for a long time! Costa, these standards aren’t acceptable any time, but in the middle of the current health crisis, I would really have expected ultra clean!! Costa, you need to up your game!!!