Qdoba Mexican Grill - Council Bluffs

I used to like Qdoba very much but today's visit proved to be my very last visit. I ordered a chicken protein plate and a side of ground beef and was completely shocked at how GREASY that beef was. Normally there's a tiny amount of oil left behind from the beef but this was over the top. Even after draining some of it twice there was still too much left over. And the oil was so overwhelming I couldn't even taste the spices in the meat as I normally would. Also the texture of the meat was not soft but rubbery and was not up to Qdoba standards. Unless they changed the recipe which is always a very bad idea. I don't know what the heck is going on with Q but no way I'm coming back. This was one of the worst food experiences I've ever had at a fast food chain restaurant. Ugh! It's 2 thumbs way down for Qdoba.

Great customer service at this location. I’ve been to other Qdoba where the employees were rude and mad to be there. Not at this location! Every employee I interacted with was happy to help and accommodate all my requests. Highly recommended.

I love Qdoba food and have for years. I’ve been to this location many times and have never had the customer service as I had today. Mya (not sure if that’s how you spell it) was unbelievably rude. They used to have a “craft two” (soup and quesadilla) and I know it’s been gone for about 3 years, but every store I’ve been to since has billed them out separately as sides which works out to the same price. She was very rude and said that they can’t do that, the button doesn’t exist and she would bill them out as kids meals. I get up to the register and low and behold it says on the register screen craft two. I asked the register attendant if that button still exists and he said yes but it doesn’t get used very often because most people don’t know about it. Mya is standing right next to him and is swearing up and down it doesn’t exist. It was literally on the screen in front of her. She needs a massive attitude adjustment asap. I know workers are hard to find, but bad customer service will kill a business.

Went to pick up a DoorDash order and little dirty blonde lady was so rude to me I waited and didn 't say a word and then I went to ask if the diet Coke 's were in the bag and before I could finish my sentence she says Everything is in there!! And I said oh I was just making sure... EVERYTHING IS IN THERE GOODBYE!

Specifically for the Southgate location in Colorado Springs. I ordered online, hours in advance, so I could grab it quickly during my short lunch in between classes. My food was not ready when I got there, and when a worker asked me what my name was for her to check my order status, I told her, and she claimed they never got an order from me. I showed her my confirmation email and number, and she still blamed it all on me!! I understand that online ordering can have issues, but she was very rude and never explained or apologized for the situation. She told me she would get back to me and work on my order, but instead took orders from other customers. This was extremely frustrating because I ordered online so I could avoid the long lunch lines, but ended up waiting longer than anyone else! After being ignored, another worker set out some of the delivery service/online order bags, and mine was in that mix. Obviously the worker lied to me when she said they never received my order because they were able to make it even though no one had asked me in person. But even after all of that, they messed up the fillings on my order. None of the workers ever apologized, offered a coupon, or even acknowledged that they had made my order. After my experience, I had an email asking how my experience was, and I expressed my frustration, and marked the box saying that I would like to be further contacted to discuss it, and have not heard anything a month later.