The Bears Head Penarth Nr Cardiff

The service was very slow. A lot of items out of stock, we ordered Nachos and were mortified when we were served plain tortilla crisps with melted cheese and sour cream, NO guacamole, NO salsa after waiting 27 minutes for them to arrive without any...

Lively Wetherspoon's Pub on Penarth's main street. Usual excellent selection of food and drink, however, due to kitchen issues food arrived an hour after ordering. Otherwise ok. Be prepared to walk if driving as parking is not great.

There was a problem with the gas at the Stella pump, so Stella was not available. The gas issue seemed to affect the other lagers at the bar and there was not one member of staff with the knowledge or no how to be able to rectify the issue. I tried Carlsberg and the San Miguel and neither were pleasant to drink. My husband and I ordered a meal. He had the Welsh faggots, I ordered the 12oz rump steak. My meal was cold...… The mushroom on the plate was not cooked, the peas had clearly been hanging around for a long while (at least half of them were grey in colour) The chips were pale, cold and soggy and the steak wasn 't cooked well at all. I complained about my meal, the server took it away and assured me that everything would be cooked freshly. The replacement meal was clearly the one that I had complained about, minus half of the peas, the tomato was missing, the mushroom was still not cooked and the chips were the same sorry state. And the meal was STILL cold.With my steak meal I had a glass of the house red wine...…. I LEFT the whole glass because the wine glass was FITHY By this stage in the day I couldn 't be bothered to complain about the state of the glass as we had to leave to catch our last bus home (18.40)My husband and I are great fans of the Wetherspoon pub chain, and make a point of popping into Wetherspoons wherever we are in this country, but I have to say that The Bears Head in Penarth (my hometown) is NOT a pub that I will visit again in a hurry!!!!Clearly it seemed to be understaffed at the time of our visit, the attitude of the staff (apart from one older staff member who seemed to be doing the bulk of the work) was couldn 't care less The tables were not cleared, or cleaned down, the ladies toilets were a disgusting mess and the whole experience was not at all pleasant.

Popped into the bears head for breakfast this morning. Ordered 3 full English breakfast. Food arrived about 10 minutes after order was taken. I thought this was an excellent service. Its just a shame I can’t say that about the quality of the food served. The whole plate was swimming in fat/oil. The sausages and bacon was cremated,the harsh brown were soggy.On a positive note,coffee from the machine is lovely

Very quiet here on our visit tonight but with only 2 people waiting to be served at the bar still had to wait 10 minutes to be served. Within 15 minutes of arriving we observed 3 meals from 3 different orders going back. As par for the course at a 'Spoons ' dirty glasses and plates everywhere. Mmmmm.... perhaps it would be better paying slightly more and going to a different establishment!