Subway - Cookeville

I will NEVER go back to this store. The older lady working was very rude and condescending. When we would ask a question she would just repeat the same thing over and over never answering. She had a very smart mouth and probably shouldn't be working with the public. I've been in the restaurant business over 30 years and I wouldn't have tipped her. My daughter doesn't like confrontation and tipped her 18percent. That was the ONLY time she said thank you and was nice at all. To top it all off they didn't have what my daughter wanted and as she's trying to make up her mind the lady acted like we were taking up her time. My daughter didn't get close to what she wanted and when we opened the sandwich it smelled like a tuna sandwich. She hates tuna!!!! Needless to say she cannot eat the sandwich. We're giving it to the dogs. It looked horrible and smelled bad. I see others in the comments have dealt with the same rude lady. Never again!!

Love it. Nice sandwich makers and is consistently good.

The old lady working at the counter seems to always get bad reviews as seen by previous customers. Why is she still working here? Very rude and unprofessional.

The older lady with short hair was very rude to me for no reason and i was here last night and they had shredded cheese but when i come in the morning they apparently have never had it before no biggie but

Let me start by saying that we love Subway. We are new to town. We stopped by today to grab some lunch. When we stepped in the store there were 4 customers in front of us. Immediately we noticed that the 2 ladies behind the counter were being condescending to the customers. When it was our turn, we ordered our food like normal but the ladies we still condescending. Nice but condescending. The sandwiches were not made well. They skimped on the lettuce and other ingredients even though we ask for more. The lady that rung us up asked if we wanted chips and or cookies. I got the chips and my wife the cookies. We clearly said it to her. She didnt ring us up correctly. She i guess didnt hear us ask for cookies as well. After paying $35 for 2 sandwiches and 2 drinks and 1 chip, she didnt give us the cookies. When we told her that we asked for cookies, she didnt say anything to us and left. She called the other lady. The other lady came and gave us the cookies and told us that next time we need to tell the cashier that we need to ask for the cookies before ringing us up. Look i understand that sometimes people miscommunicate. However, the attitude these ladies demonstrated was uncalled for. Its like they were mad at us for something we didnt do. The condescending was top notch. Maybe they are working for the wrong company. We will try to visit other subways instead.