Mcdonald's - City of London,Westminster

I come here on the way to work, sometimes with a colleague, but service takes time as they are understaffed. Staff don't speak to you and look like they don't want to be there. Food is good, everything else cruddy.

This has the standard McDonald 's menu and the modern ordering machines collect facilities but the staff service is pretty poor by the standards of the franchise. On my visit the option to have orders delivered to a table was present on the machines but not a single tent sign could be seen by any machines, requiring eating in customers to queue up. The restaurant is on split floors which limits the space available and the staff were being exceptionally slow and making mistakes, with many take-away orders coming on trays and having to be bagged at the counter. Getting round and out of the restaurant is tricky with limited space to manoeuvre due to the poor placement of tables and crowd control. As MDs go this is one better avoided.

Used to order online but the delivery was always wrong so today decided to go and make order and pick it up, unfortunately still the same experience 1 item missing after I checked then the girl behind the counter wanted to argue with me and ask me couldn't I read, after explaining to her numerous times that an item was missing then she realised got the item and not even an apology. McDonald's your name is becoming a joke now with franchises like these not long before customers have just had enough and take there business elsewhere. Rubbish service and really unprofessional staff, give this place a miss is my best advice.....

Me and my friend have been waiting for 1 hour and 10 mins for our mcds delivery we got no notification that it was at our door they said they were waiting at our front door for 7 mins. But never knocked. So now we have to order again. Disappointing. Never ordering their again.

I went to this shop to get a meal for me and a homeless woman and checked in outside the Covid app. A very rude member of staff, Monika was at the entrance and wouldn't allow me to get in if I didn't show her my phone. Someone needs to educate these people that not even the Police checks phone without a warrant, also that we are customers not children. At collection they took my receipt that was supposed to be presented as expenses for my work and when I asked for it back she turned her back. I've worked in prisons where staff was more welcoming. Not recommended at all.