Parkway Pizza - Cheyenne

The reviews are true. You can't get service here, the food might be good but waiting over an hour is a no go. Hambones pizza in town seems to have it together and it's great quality for those looking.

The good: Kimbra is AMAZING and tried her best to make sure she did not for get about us. She alone is 5 stars.Now the bad: Friday night 2/9/24, we called in our order at 5:45 and were told that it would be ready in 45 minutes. We arrived at 6:20ish, paid, and waited and waited. We watched other customers come in and get their call ahead orders, as we sat waiting. As people came in to order they were told 45 minutes and then soon an hour and a half. By 7, we still did not have our pizzas. We were told several times that it was coming out soon. Finally by 7:20 we were able to feed our 5 small kids. Had we not already paid, we would have gone somewhere else to eat.The bad thing is this isn’t the first time we had an experience like this, in fact the last time we were there the owner lost his cool and started yelling at his employees because of how far behind the orders were.It is unfortunate that our favorite pizza place has gone down hill.This will be the last time we eat at Parkway. Apologies only go so far when you wait over 2 hours for your 2XL cheese pizzas.

I came here over the weekend and man, I was very impressed! Super clean, fast and friendly service, and the calzone I got was delicious and massive! Staff made this top notch though, they made me feel welcome and joked with me during the wait. The only critique I could say is I wish the toppings were as little more spread to the edge. However, sooo much cheese! Like.... So... Much... Cheese. It was delicious!-Superman

The remodel looks great! The food is always delicious. But the service can really lack especially when they are busy, if you don't mind being patient, have a seat, watch a game or a movie on one of the tv's and just chill for a few. If you're in a rush, best of luck. I hope you called it in a while ago. But they are always kind and apologize for the long wait. I go in with the expectation of waiting, and I am always pleasantly surprised when they get my order out quickly.

The phone rang 9 times before someone picked it up. Right away, I was placed on hold....for more than 4 minutes. I hung up and called again. The phone rang 11 times and no one picked up.