ASK Italian - Chelmsford

Not the greatest experience, so much choice of restaurants in Chelmsford I wont return food service wasn't great.

We waited ages to be shown to a table, or even be acknowledged! Once we got to a table it took a long time before our orders were taken. Honestly we were debating whether to leave! We missed starters, and just went for mains and ordered our drinks. No one spoke to us and our drinks were delivered at the same time as our food. The restaurant wasn't busy and the staff seemed to be spending more time on their phones than with customers! Everyone was sitting waiting. The people behind us went to the till to get their bill they were fed up waiting for someone to come. The people next to us ordered desserts and waiting so long for them to come that they ended up checking to make sure the waitress had ordered them! People who cam in just behind us and waited equally as long to get a table ordered starters and had finished them and waited so long for their mains to come, we had finished eating and waited about 15 mins before anyone came over. The chef pinged for service just as my husband went upstairs for the bathroom, the food was still waiting when he came down, the people waiting had been shaking their heads and said that it would be cold, it was honestly the worst service ever. I will definitely not be returning. However the food was delicious it's just a shame it all took such an uncomfortably long time!

Took ages to get served and when we did I got a vegetarian starter instead of a vegan one! It was one mistake after another. I felt like I was in a Fawlty Towers sitcom.

Very pleased with our experience. Our waitress Krystal was lovely.

10/10 staff was amazing and when I sent they were short staffed but it didn't feel like it, 100% definitely going back