Pizza Hut - Charlotte

They told us to sit somewhere. We waited and waited, but no one came with a menu. I finally went to the hostess stand and took some menus and children coloring leaves. Finally, someone came by and took our orders. Our drinks took a while, but it finally arrived. After that, the service was a little better. The bread sticks were nice and hot, but the pan pizza seemed a bit cooler than it should have been especially since we asked them to cook well. It could probably have been used in the oven for a few minutes. The toppings were hardly sufficient, but IMHO would need a little more. It seems they've stacked it a long time ago. Overall, it was a decent visit. Nothing special just a little slow at the beginning. It was nice to put pizza around hat, as many of the pizza hats now only take out places.

Upon entering the restaurant, we were told to choose our own seats. After waiting for a while without being handed a menu, I went to the hostess stand to grab menus and coloring sheets for the kids. Eventually, a server came to take our order. It took some time for our drinks to be served, but they eventually arrived. The service improved slightly after that. The breadsticks were delicious and hot, but the pan pizza seemed slightly undercooked, despite our request for it to be well done. It could have used a few more minutes in the oven. The toppings were just okay, could have been more generous. Overall, it was a decent experience, although nothing particularly outstanding. It was good to have a Pizza Hut with sit-down service, as many locations are now only for takeout.

I placed an order through their app and the food was fresh and ready in just minutes. There were no issues at all. The restaurant was clean and there was no wait time.

It was nice to see a sit down eat in Pizza Hut. The meat lovers thin crust was great. We did get drinks and were given small to go cups, although we said we were eating in. The people 2 tables behind us got regular sized plastic cups. I'm not sure why we got slighted,but didn't question it. I wanted the pizza. Would we go back.. probably.

I am shocked this Pizza Hut doesn’t have 5 stars! We went once 11 years ago and again tonight since we were in the area. The same fantastic man still works there! He seems like the manager but he was also taking all the orders, refilling all the drinks, and showing us his dazzling personality the entire time. He complimented us, was attentive, and made us a side of warm Alfredo for dipping. What an awesome experience. I would go back just for experience alone and to get the giant salad that could serve 10! The wings were good too. Thanks for brightening up our day.