Hy-vee Market Grille Express

The Hy-Vee Market Grille in Cedar Falls was previously very good and very busy. They changed and the food service is terrible. We had waited for a very simple food order over an hour. The restaurant wasn't very busy and they kept telling us it was 10 minutes more. We left the restaurant. It's awful downhill.

My first few visits to the Market Grille were fabulous! Loved the place! This time, not so much. My son had warned me they had cut back on menu items, that was an understatement. There was ONE person working. She covered the jobs of Waitstaff, Bartender, Cashier for the full service and for the self service. That's another thing... it's a restaurant. Self Service? Isn't that what my kitchen is? On to the food... My husband ordered a burger and fries. I ordered a ham and cheese omelette with hash browns. He had no complaints about his burger. My omelette tasted like a burger. Greasy. Not right. I actually thought my omelette was cooked on the same surface as the burger without cleaning it off. Anyway, my bottom line is that the menu doesn't have the higher class items I had expected from previous visits and I don't feel the need to go back again. I feel sorry for the waitress who had no one there to help her. I wonder if she feels appreciated by her employer or if she just wonders when the ax will fall now that she's the last one standing.

Wahlburgers ordered, terrible customer service, onion strands were crumbling, all food was cold, terrible customer service several times. Crazy, how bad everything was for 1 hour order and the staff could take care less.

Enjoy getting to Cedar Falls Hyvee Market Grille! Please return the door that was there at the entrance from the food side. Great breakfast!

My husband and I recently had the same kind of experience in Hy-Vee Market Grille. We sat at the bar, which was considered a full service, and it took 10 minutes for the 1 employee to only take our drinks order. She said she would help us shortly, but she went to the tables and took food orders, made drinks, went to the kitchen and got food, ranked up customers bills, etc., while we sat there waiting. We ordered a hamburger to be cooked well and when it finally arrived after a long waiting period, it was very well made, burned and dried. She asked us how the food was and when we told her, she gave us our bill and went away. Other customers also complained about food and service. If this continues, they will no longer be open to the business. We're not coming back.