The At Bristol Harbour - Canandaigua

We made a reservation for 745 pm and got there early at 715. There were a ton of empty tables. We told we had to wait. We waited for 20 minutes. No one came and no one left. She sat us 20 minutes later. We were told we did not need reservations for brunch on Saturday. We got there at 10. There were just a few people in there. We ate no problem. On Sunday, we also got there at 10 am . Very few people in there. The same hostess or manager on duty asked if we had a reservstion. I said no. She said we would have to wait at the bar. I said there are lots of tables available. She said we have reservstions coming in. I said but there is no one here here now and there is no one behind me. I totally understand if there are people with reservation in line waiting behind me. The place was near empty. I found this to be Incredibly poor service. Why would you not seat 2 people right now on the spot while no one is waiting ? We left and will not be back.

No Chardonnay? None? You have got to be kidding me. A beautiful Saturday evening on Labor Day Weekend and no Chardonnay, really? Oh, and no French Onion Soup either? VERY, VERY DISAPPOINTING!!!!

We had one of the front row tables, and the view was spectacular. The food was great as well as the service.

We had lunch on Sunday celebrating our 19 wedding anniversary. Scenery is spectacular and food very good. My wife had a cocktail and after drinking half of it we realized the glass was broken. We pointed it out to the server and she merely poured it into another glass without any apology. Obviously not her fault but....A true 5 star establishment would have replaced it with an entirely new drink. Having said all this, we will still go back.

This is a complete 5 star experience...serene location and amazing tasting food served well...one can spend hours here. I went for brunch but dinner would be perfect time for this location. Just go for it