Mcdonald's - Canal Winchester

2024: Still terrible. Very slow and rudeThe past few times, the wait has been extremely long. Always see kids screwing around inside from the drive thru window.Update: 1 year later. Dined in, still a train wreck. Slow service, mistakes. Here's the best part, they were out of ketchup.Update: 7/2023, still extremely slow.

Terrible drive thru experience. I ordered two kids meals. I asked for waters, the individual said “I have to charge you for those waters” I told him I don’t want the bottled waters. I want water in a kids cup for the kids meals. He continued to say that he wasn’t allowed to do that and that I would have to get a fountain drink. I was upset and reiterated that I don’t want my kids to have fountain drinks, I want water INSTEAD of a fountain drink for the kids drinks that COME with the kids meals. He insisted to argue with me telling “I’m not going to do that, the system won’t allow me to” so I just got HiC’s instead. Very upsetting that they don’t understand what customer service truly is.

We eat there all the time but got food poisoning last night.

No service inside. I was the only person at the counter for 5 minutes.

I went through the drive-through twice in 2 weeks.The first time, I ordered a black coffee. They kept asking how many cream sugar, and they messed up a couple of other items. Then I had to pull forward when they brought the food out, it was someone else's order. They finally did get it right.The second time, they almost got the cheese on my quarter pounder, I had to scrape it off the box. Also, the bun for my husband's fish sandwich wasn't steamed, causing it to be tough chewy.We don't typically eat McDonald's that often. I'll consider going to Lancaster or Canal over Diley next time.