Guzman Y Gomez Browns Plains

Always stuffing my online orders, once I decided to dive and they gave my partner (vegetarian) meat instead of shredded mushroom. how hard it is to see swap rice for salat. looks like rice on the photo. I love gyg, but only not these storevegetarian options: great options have only hard ways to read the grill clips.

Negative 5 if I could. Customer service is disgusting. I’ve thought about writing a complaint the last three times I’ve been there. Won’t be going back ever again. Last time the mangers was so rude after explaining to her that the order the gave me was wrong, she didn’t want to hear it. This time I waited in a queue for over 20minutes to get my food. My chips were basically frozen and I paid more for what I ordered as they got that wrong also. I then had to wait again in a queue to let them know. But this time I had to wait at the speaker twice for the staff to “speak to her manager” and then be spoken to as if I was new customer that drove in. I explained what happened again. All this took up another 5 minutes of my time to then wait another 10 minutes in a queue. I asked for corn chips and queso and got corn chips, hot chips and queso? No apologies, no compensation for the almost 30 minutes of waiting in queue’s at their store. They took the chips and queso back hopefully they didn’t serve to any customers behind me and replaced my chips for yet again. The “large” queso was basically empty (convinced they did this on purpose) didn’t even last the bag corn chips. I asked for a copy of my receipt and was told that I would have to wait in the bay but this time I was so frustrated at their poor customer service to be told “I get you’re hungry”. Not a single apology or compensation for my time and their screw up. Certainly could have gone without my dinner tonight if it meant I did not have to deal with that. Fix your staff and teach them basic customer service skills.

Terrible customer experience. Ended up leaving and going to KFC. First time and last time will go to the joint at Brownsplains.

We’re waiting in drive though for a online order and had to knock on the window as the young girl inside ignored us. She then rolled her eyes walked over opened window. Got my order. Was not impressed with the eye roll and the attitude so disappointing and such bad customer service.

Just another GyGFood: 4/5 Service: 3/5 Atmosphere: 3/5 …More