Milo's Hamburgers - Brook Highland

Had quite the experience today. The man who took my order of a “Number 4” mistook it as a “4 Piece tender meal”, it was an honest mistake.Things took a turn when i got my food (the chicken).I asked the cashier about it and he continued to argue that I had said “4 piece tender”. Now which is more believable, that my brain that was set on a nice milo’s double cheese burger (number four) said A FOUR PIECE TENDER, or if he, after trying to memorize my order, misheard me and put a tender on the screen instead.He was quite rude and didn’t make an effort to provide good customer service. I didn’t get his name, but he was a tall, skinny, black man.The manager that day came out and was WONDERFUL. He made the issue much better and provided wonderful service.That aside, my burger was great and the chicken that i got to keep was also good. Clean establishment.

My son and I went right at opening on a Tuesday. We live out of town and he's never had the experience of Milo's fries. The manager/cashier went out of her way to bring out a fry with every available sauce and an explanation of each. Top tier service and my son is now in love with the fries.

Lady at front was fine, friendly and professional. But, cheeseburger was the worst I have ever had at Milos and I love Milos. Meat was mealy and not done enough for me, no sauce and bread was wet!!! Could not finish eating it. Very disappointing.

Today was my first time ever walking into a Milo's and the staff at this location was top notch. Ms J went above and beyond to make sure my order was made exactly how I needed it to be made due to dietary restrictions. And they have that GOOD ice lol I will for sure be back.Dietary restrictions: I can't eat to much sugar and their lettuce wraps did the trick ?

The food was great and the service was excellent!! We will definitely visit again!!