Brewers Fayre Mulberry Tree - Braintree

Wow, we expected ok but we got fantastic! Can’t fault a thing for our entire lunch. We had Boxing Day lunch and thought well it will be fine but weren’t expecting too much. The staff were wonderful and the food was all delicious, every part was just great. Thank you so much for catering for our family on Boxing Day, we will be returning for sure. Please could the management pass on our thanks to all staff xx

The Mulberry Tree is the perfect spot for a Family get-together at Christmas. 24 of us ranging from 2 months right through to doting Grandparents converged on the restaurant to be greeted by a beautifully dressed table with poppers and crackers and attentive, helpful staff. We sat adjacent to the indoor play area so the youngsters were free to go and play at whim meaning the adults could catch up in a relaxed way. Fab food and loads of it.. and the endlessly refillable drinks are an economic way to keep the family satisfied. We had a relaxed and very affordable, friendly afternoon... Perfect! What a wonderful start to the Festive season... Well done Sam and staff.

My salf and husband go here quite often some times with are little dog. Yesterday . I was told that dogs are not welcome ,we had to leave. But the was another dog in there . Very disappointed.

Asked for a table near the soft play for my 3 yr olds birthday, was told fully booked on entry. 1 table occupied out of 11/12 tables and when they left and it was cleared the rest stayed empty. I spent most of my time watching my daughter sitting at the empty tables that were ‘fully booked’. This was quite clearly just so the team didn’t have to walk as far and they could keep areas clean. I don’t get to see the family I was meant to spend some time with as they don’t live local, I spent all my time at an empty table we could have sat at as a family! The food was ok but the check back was late, we had all practically finished our mains. It all felt like the team were uninterested in customer service and actually helping you enjoy your experience. It seemed all about saving time and distance at the detriment of the customer. As a manger in hospitality I was disappointed in the service. My expectations of a base line level of customer service for any food outlet sadly was not met and I don’t expect silver service from a pub.

Not best experience, waited at the desk to be seated, nobody came over waited there for quite a while , so walked out and went somewhere else for dinner,we have messaged head office but not heard anything from them