Frankie And Benny's - Blackpool

Was told I couldn't have a starter and dessert even though the set menu states 2 courses for £15.90 pizza was burnt on bottom a member of staff was climbing on the back of the seats where we were eating so she could adjust the blind then she was leaning over other customer tables nit right for a restaurant

Walked out after waiting 1 hour for food, it never arrived. Pre booked for 18:30 on 12/04, as on holiday with my son for a few nights from Leeds. The place was not full so that can’t have been the issue, they had lots and lots of takeaway order and that seemed to be taking priority. After 45 mins of waiting after ordering I asked a member of staff, they didn’t come back, so after another 10 mins I went over and asked another, he said 2 mins. Other tables were complaining and sending food back. I said to the guy I would wait 2 mins and was then leaving. I timed it, nothing arrived so we got our coats on and told him we were going, he didn’t seem bothered, none of the staff out of uniform did. We left without paying for the 1 drink we’d had and went to Mac Donald’s over the road. At no point did any staff come over to the table and apologise for the delay, we only ordered a kids burger, lasagna and salad. Truly awful and what a waste of our holiday time.

Booked a table online as we planned a visit for the first night of our holiday. Welcomed at the door by Emily who recognised our Yorkshire accents, Emily was really good with our daughter who has special needs seated straight away and given plenty of time to order while our drinks arrived. Staff member Simon was also very lovely and attentive. The restaurant wasn’t overcrowded so we were able to have a relaxed meal, the food came pretty quickly, all nicely cooked. Would come again when next in the area.

Hungry horse food at restaurant prices. Took my two kids (12&13) for a meal. Staff were great and friendly but the food wasn't. My mains of New York chicken was £15.90 but I could have for the same quality and quantity and presentation at a Hungry Horse for about £7.50. Kids had meatballs, four of them with Carbinara.... Very little sauce £12.50

The manager and I’m guesses assistant manager/supervisor? (Apologies if I’m wrong about your roles) were absolutely brilliant! I took my Grandad out for his birthday dinner and they were so funny, accommodating and friendly. They made my Grandads day! Thanks for a brilliant service!!