Schwan's Home Delivery - Bedford

Not sure what the situation was, but last week our supplier couldn't get it together. first he wrote that he would be there at 7:30, then at 730 he said oh no I didn't say I was there at 7 (it is in a text) but he says "I will be there in 10 minutes." I child, he doesn't call back 1 hour later and says he can't make it. the type calls at 830 clocks at night! I’m like “You just said you’re here in 10 minutes!” he tells us he'll come on Monday. hasn't heard a word from anyone since. it sounds silly, but my son just wants his confetti tassen! we traveled to the usa for my job and I never had such a problem with wan. I do not recommend at all! with all pick-up and delivery places available, further! terrible customer service!

I am not sure what happened, but last week our delivery person seemed to be very disorganized. Initially, he texted saying he would arrive around 7, but at 7:30 he claimed he never said that (despite it being in a text) and then said he would be there in 10 minutes. However, he called back an hour later to say he couldn't make it. This was at 8:30 at night! I reminded him that he had just said he would arrive in 10 minutes. He promised to come on Monday but we haven't heard anything since. My son just wants his confetti cups and we have never experienced this level of unprofessionalism with Schwan before. I do not recommend this service at all. There are many other pick-up and delivery options available, so I suggest looking elsewhere. This was a terrible experience with customer service.

The food at Swans is decent, but the main issue is the delivery time. They need to improve their unloading process or have someone on standby to ensure timely deliveries. As delivery drivers, we rely on efficiency to maximize our earnings. When delays occur despite our efforts to deliver on time, it is frustrating. However, the staff at Swans are polite and helpful, making it a decent place to work overall.

As a first-time customer, I placed an order two weeks ago that was supposed to arrive via UPS four days ago. I chose to pay $9.99 for shipping to receive it sooner. I have spoken to four representatives over the past few days. The first representative told me that the order would arrive "today," but it did not. The second representative informed me that the order was still sitting in the warehouse in Bedford and could not explain why. After calling back, I received more conflicting information, but all representatives confirmed that the order is in a "picked" status in the warehouse, which is 45 minutes away from my home, and they do not know why. I am very disappointed.

The delivery person to my house was friendly and pleasant.