Chili's Grill - Barboursville

Delicious, they are usually really busy, but not to bad this time. Maybe a little short staffed but everywhere is now. They did awesome and the food was amazing.

I am not usually one to complain, but I waited almost an hour for my food at this restaurant. When I finally received it, the meal was dry and overcooked. We had to flag down another server for any refills or to address any issues. After speaking to the manager, they finally took care of the situation after some delay. Overall, I did not enjoy my experience here and it was the worst I have had. I most likely will not be returning.

Chili's has always been known for consistently good food, drinks and atmosphere, but our experience on 3/25 was incredibly disappointing. We arrived at 7:00 PM and waited about 15 minutes for a table, which was expected. We were seated and greeted by our server shortly after. We ordered drinks and an appetizer, followed by our entrees - two 6oz steaks and chicken steak fajitas for $25. The appetizer took about 10 minutes to come out and we noticed that it was missing some chicken and the chips were cold and unseasoned. We asked our server about a margarita that was ordered but never received it. The fajitas were a little gummy and the steaks were rare when we asked for medium. After waiting 45 minutes and still not receiving our drinks, refills or a visit from our server, we spoke to the manager who offered to comp our meal or remake it, but we declined. We never received the margarita we ordered and the bill still had the appetizer on it, which we got for free using a coupon. Overall, the management handled the situation well but the staff needs serious retraining. This experience has made us question if we will return to Chili's in the future.

As good as any other chili location. the food is good and the service is also good. it is next to mall and is not very busy in the rule, most I had to wait 30 min so not so bad

The food was delicious. I didn't have to wait long and was happy with the variety of options available. I ordered the chicken crispers, which came with fries and corn on the cob. The corn was cooked perfectly. Our meals were served promptly and our waitress was very attentive.