Puerta De Bilbao - Barakaldo

Horrible. A super smelly room with the most disgusting carpet I have ever seen in a hotel. I was scared to do yoga excersises on a mat because the carpet looked like you could get a STD from it. The fire alarm went off everytime we took a shower. I think because of the steam. But then the staff started harrising by phone and by knocking on the door to ask if we smoked cigarettes. We don’t smoke. I’m pregnant. One time we found a cleaning lady on her knees on the bathroom floor cleaning. Who treats their employees like that? When we didn’t have clean towels for 4 days I asked the reception. They were so sorry and she alarmed the cleaners amediatly. After 2 hour waiting by the poolside with bad weather… still no clean towels and a disgusting room. One time we found a dirty cleaning cloth from the cleining lady in the bathroom just layong there and one time they just made the bed and left all cleaning supplies inside the room. But took the please clean sign… and then an angry cleaning lady came telling me I should hang the please clean sign on the door to get service… but they took it. Strange and just disgusting horrible place

This hotel at most can be regarded as a 2-star hotel, and definitely not a 4-star as they claim to be. Even the 2-star hotels in Asia can be regarded better than Peurta De Bilbao. Stay here was met with poor hospitality, bad staff (slightly racist too) and poor service. Stayed here for 7+ days, the experience has been nothing but a nightmare. If you are in Bilbao attending a conference, and planning to stay at this location because of the proximity to BEC, PLEASE DONT!! There are many other better options in the city center. For a hotel which tries to attact business vistors, they do not even provide the basics. We were refused hot water kettle, no bottled water in the room (charged 10 euros), no room service, does not have ironing boards, air-con was blowing hot air, thermostat was not working and no one came to fix even after asking. The receptionist has one standard response for everything, and has to call the manager even for the smallest request. The hostess at the restaurant was very rude, on asking for bottled water, we were asked to drink from the tap. The only good part of the stay was the chef, who accomadated our request for vegeterian food preference, and made us some delicious breakfast.

A nice hotel in a very nice neighbourhood. Close to the Bilbao Exhibition Centre and other amenities. One major downside: they don't give water in the rooms, only on the first day of your stay! Weird

The rooms were extremely dated and not extremely clean. We were also booked into a room for disabled person adaption but it wasn't so we had a bath and a step up to get in the shower. Luckily I was able to do this and the sink was low enough but it wasn't what we were booked in for. The bed was very firm and comfy to be honest but again the sheets could have been fresher and the bed made better (I think this hotel is a 4 star? And I was very surprised at the room). There was no where to hang clothes. The service was ok, pleasant at the front desk but we couldn't test anything else as neither the bar or restaurant were open when we returned from the concert after 11pm. The hotel had very good parking on site which was great.disabled spaces. And direct lift access. it was fine. Good location for the BEC. but it wasn't 4 star spectacular.

The staff were nice when I checked in but when I woke up for breakfast the lady that was working there was very aggressive, when my grandparents whom I never seen with two years came down at 10:15 she threw a fit and took the plates from there table and threw there food in the garbage as they were watching then as we were leaving she started saying I’m calling the police I will never stay here again!