Whataburger - Austin

During our visit on September 25, 2022, at 10:30 PM, the manager was extremely rude. The sandwich we received had barely any sauce, and when I asked for ketchup, the manager had an attitude. It's just ketchup! Is it coming out of your paycheck or something? There was really no need for such rudeness!

This Whataburger location offers disappointing food. My friend Mia placed my order using her Whataburger app. The salad was stale and poorly presented; it actually arrived upside down in the bag. I also ordered an apple pie but never received it. When I tried to call the restaurant, the phone rang for a minute and a half before the call was cut off.

I was incredibly disappointed after so many years of this Whataburger location being my favorite. I stopped in to place an order and use the restroom, but found it to be filthy, overcrowded with toilet paper, lacking paper towels, and overall dirty. I happened to enter right after one of the employees had used it. After I left the restroom, I approached the counter to speak with the manager. A curvy Hispanic woman came over, and when I expressed my concerns, she shrugged her shoulders and said, “We’ll get to it when we can” (exact words). How can employees properly wash their hands and prepare our food in such conditions? If the restroom is unclean and there’s no way to wash and dry your hands, I definitely don’t want anyone with dirty hands preparing meals for my family and me. I’m not that desperate.

Whataburger is a popular fast food chain with a cult-like follow. Known for its delicious burgers and crispy, golden brown pommes, Whataburger has become a stack in the southwest and southwestern United States. The menu at Whataburger focuses on classic American fast food elements, but with a little twist. Their burgers are made with 100% pure beef and served on a large 5-inch jack that is perfected. The burgers are also customizable, with a variety of toppings available, such as cheese, bacon, and avocado.

My first Whataburger. Not better than the other burger chains out there. Food: 3/5