Metro Coffee House - Augusta

After visiting several times in the past year since moving to the area, service was never exceptional, sub-par at the least. The atmosphere itself was inviting for the most part, people watching while sipping a chai latte being a favorite Friday evening pastime. Tonight was a different story , with several employees milling about behind the bar, talking guests, on the phone in the back, smoking outside, I stood at the counter along with two people behind me for 7 minutes while three employees barely acknowledged me, after asking one young lady if she was the only one working tonight, she snapped Yes, can you give me a minute please!? , I politely responded I have been here for 7 minutes waiting along with the people behind me. When leaving the café empty handed, there there two employees on the side of the building smoking while the other employee was inside driving customers away. It is clear that the staff has been working there for some time, as the urgency to take care of the guest is not a priority, more so an afterthought. Hoping things get better with the staff in the future.

Okay, I love this place. It’s always been my favorite place to go to study late since they are open later, they are still serving coffee drinks when other people are there drinking alcohol since it does turn into a low key, chill bar. The staff has always been and accommodating and they remember you if you come around a lot which makes it feel like home. That being said there is a newer bartender on staff that is a bit snarky. I think he thinks it’s charming but unfortunately it has ruined the experience for me. This is just one person and one experience which is why I’m leaving the review at four stars, I want y’all to know this place is really great but after meeting this guy I just no longer feel comfortable going there. My tip is if you order coffee, make sure you are specific. Cause if you say ‘Mocha’ the snarky new guy will make you a chocolate milk and talk down to you, even after you specify that you would, in fact, like coffee in the drink.

This bar has been one of my favorites for almost ten years! I love the people and the atmosphere there.

Great local bar but friendly to all. Good coffee and work remote area by day, great bar and lively drinks with live music at night

Great spot both day and night! I've been here during the day to study and do some online work and I've also come at night for drinks or boozy coffee. Yum! My favorite coffee is the Sundance Kid and if I want to make it boozy I get them to add a shot of Cinnamon Toast Crunch (Rumchata and Fireball).