Kfc - Apex

I usually don't go too far, but my wife wanted to go there. we went there 11/4/2022 at 5:30 a.m. to eat something. when we parked and in one of the employees who was already out, told us that lobby is near coz the system is down, but the door was open. So we went to the drive thru to order something, but there was a car in front of us, so we waited 5 minutes there to order while the same staff that told us that lobby is close, was so new sings out while the drive was dur queue always. So finally someone begins to take order and we go to our order to eat ours. when I gave order, I asked the person if they had any spicy sauce, as he was answering was very rude, so I told him to give something mayonnaise and the way he was answering was very dismayed. So we went into the window and paid for eating and waited for eating after a while he gave us the food and didn't even talk to us, felt like he was just throwing the food on me and wanted us to go. so we check the back, there was now a stray in the pocket and also he didn't even put the mayonnaise in there. I thought this was just a little thing that didn't even want to bother and ask for something. but what makes me sad is while we sit on the parking lot and eat our food that he let others in the lobby and they where the order and eating inside. it annoyed me and my wife felt like we had been discriminated, and we end our eating in the car and left the place. I never go back to this place again and I will suggest to them to avoid this place.

If I could give a negative number of stars I swear I would. Absolute worst experience of my entire life here today. Never will I EVER go back to any KFC ever again.Bunch of useless, rude, mannerless staff.

Haven't been to a KFC in a long time due to poor past experiences, but made a stop here for lunch. The service and food were great and we got our food really quicklyFood: 5/5

Anita deserves all the praise in the world and a RAISE. Not only did she make my day, she touched my heart with her pure kindness and smile. If y’all aren’t showing her the appreciation she deserves, you should be! 100% the best customer service I’ve ever had.

Placed order online ahead of time. Parked at the quick pick up spot to walk inside and the doors were locked. I could see my food on the counter and pointed to it, the lady inside pointed to the drive through. Waited in line in the drive through for 20 minutes and now the food is cold.