Rio's In Addison (south American Cuisine)

The manager simply doesn’t understood customer service, or understand that a dining experience is about more than just the food. It took them 3 attempts to get my dinner right, the same meal I’ve ordered 10 times in prior visits (a medium steak with grilled vegetables). His attitude was poor, didn’t think it was a big deal that the rest of my party were done their meals by the time my meal showed up for the final iteration, and ultimately disagreed that the dining experience was about more than the food. It’s too bad, we’ve long been loyal customers, but we won’t be going back

What a great experience, the food was fantastic and the music set the mood. It was a little expensive but worth every penny.

Went to dinner on Wednesday night. Place was not full at all, but service was a slower than normal. They also seemed to be skimping on the bread sticks. When you ask for more, they will charge you. They were good so I don’t mind the extra charge, but it does not make for a good customer experience.

It’s gotta be one of the best places I have ever dined at. Amazing and attentive service. Rosa, our waitress, was was very good at serving and helping us out with the menu. Definitely am going back

Amazing menu with a wide variety of choices. Really friendly service that added to the experience. A good choice if you’d like to try something really good and different. And many South American wines to choose from. Highly recommended.